Cancellation - refund policy -

CANCELLATION - REFUND POLICY

1. Withdrawal

The buyer is not entitled to withdraw without reason. Our products are personal protective equipment and cannot be returned for hygiene reasons

2. Returns of Products due to false delivery

In all cases in which other than those sold, by type or quantity, are delivered, the customer can return the products to check and establish the error. In this case, the costs of returning the products to the company as well as the costs of re-promotion to the customer are borne by the COMPANY as long as the method of return proposed by the company is followed.

3. Returns of defective products

In the event that the item is found to have a manufacturing defect, as long as this is confirmed by us, then the COMPANY itself directly provides the return guarantee.
The guarantee is provided for a limited period of 14 days. After the end of this period, the replacement of the products is possible for an additional fee following a new agreement with the customer.

4. Returns of products charged to the COMPANY

Products can be returned at a charge to the COMPANY in all cases in which the order is executed incorrectly, i.e. in case of delivery of an item other than what was ordered or in the event that upon delivery the item has a damaged package, completely or in most of it, or in the event that the item is found to be defective.

In this case, the customer must either not accept the receipt of the product in the first place, or request its return, after consultation with the COMPANY. Products must be returned in the condition received by the customer.

In the event that they are not returned, within the time agreed after consultation with the COMPANY, then the Online Store is entitled not to accept the return and therefore to refuse the replacement.

In all cases, the return of the product to be replaced should be done together with all the items that accompanied it, as well as its complete packaging. The return of the products at the charge of the COMPANY will be carried out either by personnel and means of transport of the COMPANY or via courier.

In the case of a return of the products, and provided that they have been previously received and checked, the refund to the customer will be made by canceling the credit card charge, which will be done by the COMPANY.

In case that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.